Frequently Asked Questions

We are popping up all over Hoboken, Jersey City and beyond! Sign up for our mailing list or follow us on socials to learn about where and when we'll be next.  We have been known to sell out so we do recommend placing a pre-order when offered.

Regrettably, we do not at this time. Shipping our donuts would necessitate freezing them for packaging and delivery. Not only would this incur additional expenses, but it would also compromise our commitment to delivering the freshest and most delicious product.

Absolutely! We usually open pre-order periods for most events a few days in advance. Occasionally, we also have non-event drops, which may coincide with holidays or simply because understand the joy of satisfying your donut cravings!

The most effective way to stay updated on our pre-order schedule is by subscribing to our email list or opting in for SMS alerts through our ordering platform. Subscribers to our email and SMS notifications receive priority access to pre-order links for most sales. We do tend to sell out so pre-orders are encouraged.

YES! We'd love to make donuts for you . We hope to be on a regular schedule soon, but in the mean time reach out to us at orders@hayleysdonut.com including the date you'd like your donuts and we'll get back in touch with you soon. Most orders typically require at least 72 hours advance notice and are subject to minimums, but don't let that stop you,  give us a shout, we're always willing to see what we can do!

Drop us a line! We'd love to discuss wholesale opportunities with you.

YES! We love events, and even better when they are special ones. Please shoot us a note at orders@hayleysdonut.com and let us know what you are looking for.  Don't forget to include the date of your event! We will respond to discuss options & availability.

We only use ingredients that are free from gluten. In addition, we are extremely cautious that all ingredients are carefully sourced to come from facilities that do not process wheat or gluten, or have strict allergen protocols in place. 

While we hope to have our own dedicated gluten free kitchen one day soon, we currently use a shared kitchen space that is not gluten free. However, we make our donuts on our own dedicated equipment and we only work in the kitchen when no one else is there.

We recognize that gluten particles can still live in the air for a short period of time, and everyone has their own individual  standards for acceptability. So while we'd like to say definitively that we are safe for celiacs, we believe that you know what's best for your body and diet and recommend you make your own decision as to what is safe to consume. 

Our traditional assortment of donut flavors contains dairy and egg ingredients. However, we're excited to share that we've developed a plant-based alternative with entirely plant based ingredients. These new donuts  continue to cater to the same various dietary needs/preferences as our traditional donuts (free from gluten, nuts*, soy, and sesame),  while also being free of dairy and egg. Please note that we currently fry all of our donuts in shared oil.

*our plant based donut will contain coconut.

Good news! We recently released a new plant based product that using entirely vegan ingredients, that means no dairy or egg! However, for it's initial launch we will be using the same oil to fry all of our donuts. If you would like to place a custom order please let us know about your allergy and in most cases we can fry your donuts in fresh oil.

*our plant based donut will contain coconut.

NO! When we select ingredients we make sure there are absolutely NO genetically modified organisms.

Never peanuts! (OK, for those of you who get technical, we know it's a legume). We'd also like to say we are free from tree nuts, but the FDA considers coconuts a tree nut, so we can't. However, coconut is a fruit and is not associated with other nut allergies, so we feel safe using it as an ingredient. BUT, we are free from all other nuts, AND, we do our best to source ingredients that are not just free from nuts, but ALSO do not process nuts, or who have strict allergen protocols in place. 

While we hope to have our own dedicated gluten free peanut and nut free kitchen one day soon, we currently use a shared kitchen space that is NOT free from allergens. However, we make our donuts on our own dedicated equipment and we only work in the kitchen when no one else is there.

We recognize that everyone has their own individual standards for acceptability and tolerance levels. No one knows your body like you do, and so we recommend you make your own decision on what you feel is safe to consume. If you have a life threatening allergy  we do recommend that you proceed with caution. 

We are free from 7 of the top 9 allergens. We don't use soy or sesame and abstain from using products that contain or are processed with soy and sesame, unless they have strict allergen protocols in place.

That's right, no wheat or gluten, no peanuts, no tree nuts* (*except for coconut), no soy, no sesame, no shellfish or fish of any kind (ew, who would want a fish donut anyway?!)

When we say all natural, we mean just that! We realize this term can sometimes be loaded, so let's break it down for you. If the ingredient is not derived from a natural source, or is highly processed, we aren't going to use it.

Yes, that means, absolutely NO artificial dyes! 

We cherish the idea of community and support local and small businesses whenever possible. We respect individuality and look for ways to bring people together  to create an inclusive environment for all.

We strive to source ingredients and do business with brands that our values align with. As a part of our sourcing process we look beyond the suitability of the product itself and it's price, and also try our best to evaluate company commitments and practices. We are still a young company with limited resources and therefore have not yet established a formal process, but intend to as we grow.

Certifications can be expensive, so we do not require that all companies we purchase from have them, but here are some of the ones we do take note of:

Fair Trade

B Corp

RSPO (Palm)

Rainforest Alliance

Organic

Green Seal

Carbon Neutral